BSB20215 Certificate II in Customer Engagement RTO Materials
Deliver exceptional training for BSB20215 Certificate II in Customer Engagement with these training materials. Equipped with excellent tools and compliance features, these RTO materials are designed to help your RTO provide the best training possible. Great training starts with quality resources—order now!
- Comprehensive Learner Resource
- Learning Activity Workbook
- Access to Virtual Workplace Resources (wherever applicable)
- Trainer Manual
- Detailed Mapping Document
- Assessor Assessment
- Unlimited Student Licence
- Editable Digital Format
- Printable and Uploadable to LMS
Give your trainers and students the tools they need to succeed. Get in touch with us today to learn more about these BSB20215 Certificate II in Customer Engagement training resources!
BSB20215 Certificate II in Customer Engagement Learner Resources
These learner resources were developed by professional instructional designers collaborating with industry professionals to ensure your course materials have only the most relevant information.
Here’s what you can expect from your BSB20215 Certificate II in Customer Engagement Learner Resources:
Comprehensive Learner Guide
This learner guide provides industry-relevant information and formative assessments. This reference lets students learn on their own and could lessen the need for additional trainer assistance.
Learning Activity Workbook
Give learners summative tasks to test their knowledge so trainers can easily assess their students’ competencies before the formative assessments.
A handy visual teaching aid for trainers to better explain the learning materials. Students can also use this as a guide and additional learning resource so they can go through the course faster.
Access to Virtual Workplace Resources (wherever applicable)
Not all students have access to a workplace or similar on-the-job training. With a virtual workplace resource, learners can gain pertinent knowledge and skills to excel in a workplace environment.
The learner resources come with an unlimited student licence and are delivered in a digital format. Contextualise, modify, and rebrand the training resources as you see fit. Print the resources for classroom training or upload them to your LMS for better online training.
With these learning resources, you can rest assured that your students and learning cohorts will have the needed information they need to complete the course and pass their assessments.
Order your BSB20215 Certificate II in Customer Engagement RTO materials now and provide unparalleled training as soon as possible.
BSB20215 Certificate II in Customer Engagement Assessment Tools
The BSB20215 Certificate II in Customer Engagement assessment tools have undergone a rigorous validation process there to ensure the quality of all its assessment materials.
Your BSB20215 Certificate II in Customer Engagement assessment tools include the following:
Easily provide evidence of competency with these summative assessment tasks. It includes various assessment methods such as case studies, practical observations, projects, and short answers.
A handy guide for trainers to easily assess the formative quizzes in the Learner Resource. This gives trainers a clear standard to base their assessment.
Detailed Mapping Document
A comprehensive matrix of all the unit requirements mapped to the assessment tasks. It complements the mapping documentation within the assessor guides. Makes it easier for trainers to document and map everything.
Trainers will have no problem marking assessments with this assessor assessment guide. It comes complete with a marking guide and extra instructions, so trainers know exactly what to do when judging assessments.
Assess your students’ competency with ease using the tools listed above. These tools were made with trainers in mind so they can provide the right documentation when needed.
The materials are delivered in an editable digital format. You can edit, modify, or contextualise the assessment materials however you see fit. You have the freedom to provide training exactly how you want it.
For more information, enquire now! Get free samples, customised quotes, or schedule a personal walkthrough of the training resources.
About Precision RTO Resources
The BSB20215 Certificate II in Customer Engagement training materials were developed by Precision RTO Resources.
For more information on the BSB20215 Certificate II in Customer Engagement RTO materials terms of sale, please click here.
To learn more about the BSB20215 Certificate II in Customer Engagement training package rules, check out training.gov.au here.