ICTWOR308 Provide customer service to telecommunications customers RTO Materials
Secure sought-after ICTWOR308 training materials today! Provide quality training with these comprehensive and detailed training resources.
Here’s what you can expect from your ICTWOR308 training materials:
- Learner Guide
- PowerPoint Presentation
- Class Activities Book
- Self-study Guide
- Session/Lesson Plan
- Student Assessment Pack
- Trainer Assessment Pack/Marking Guide
- Workplace Task Booklet (With Logbook Hours)
- Workplace Observation Booklet
- Mapping Document
- Supporting Documents (where applicable)
Contextualisation and customisation of these documents have never been easier because they come in an editable digital format! And with an unlimited student licence, it is up to your RTO to decide how many students you want to teach – without the burden of any ongoing fees!
Order the ICTWOR308 Provide customer service to telecommunications customers RTO resources today! Enquire now to learn more about these training resources.
ICTWOR308 Provide customer service to telecommunications customers Learner Resources
The learner resources include essential tools and features to equip your students with the knowledge and skills they need to pass their assessments and be successful once they enter the workplace.
Your learner resources include the following:
Promote progression and help your students acquire the necessary skills to successfully accomplish the course with this exhaustive Learner Guide. It also includes self-assessment questions to test the student’s understanding of the material.
Present information in an engaging way and assist trainers with training delivery using these interactive presentation slides. It can also assist your learners in navigating the course information.
Class Activities Book
This activities book will help your students acquire the underpinning knowledge they need to complete the course. It also includes an array of activities that students will need to complete before the assessments.
Provide your learner cohorts with even more support with this guide. It contains additional information for your students as well as web links for all the performance criteria. Trainers will have access to an answer key to check students’ answers. The documents will help RTOs meet the volume of learning and training hour requirements, as well.
A detailed guide to help trainers conduct each lesson. The session/lesson plan is linked with the rest of the learner resources to help trainers implement and meet regulatory requirements.
All the learner resources can be edited and contextualised to meet the specific needs of your RTO. Provide training exactly the way you want it with these resources.
Order the ICTWOR308 Provide customer service to telecommunications customers training resource today! Get in touch with us to learn more about these learner resources.
ICTWOR308 Provide customer service to telecommunications customers Assessment Tools
Efficiently assess student competency and provide sufficient evidence to remain compliant with the help of these assessment tools.
Your assessment tools include the following:
Student Assessment Pack
This contains detailed instructions with requirements for each task and the outcomes for the unit of competency. It also covers unit assessment and result sheets to provide extra guidance for trainers or assessors.
Trainer Assessment Pack/Marking Guide
A comprehensive guide with benchmarking answers and evidence criteria to assist trainers when judging the competency of students.
Workplace Task Booklet (with Logbook Hours)
An extremely helpful tool that contains all the tasks that your students need to accomplish for the allocated units. Students’ work hours for placement can also be recorded using the Logbook Hour which will be an additional reference for evaluating learners.
Workplace Observation Booklet
Trainers or assessors will have an easier time documenting student performance in the workplace with this booklet.
Easily map the assessment resources to the training package requirement with this handy mapping tool.
Supporting Document (where applicable)
Enhance your students’ learning with these additional learning resources. These documents include templates, policies, and procedures.
The ICTWOR308 training resources will be delivered in Microsoft Word format (except for PowerPoints) so you can edit, modify, customise, and contextualise your learning materials as you see fit. The RTO resources also come with a one-off licence so your RTO can train unlimited students without ongoing fees!
Order this ICTWOR308 Provide customer service to telecommunications customers training resource today! Get in touch with us to learn more about these assessment resources.
About VET Resources
These training and assessment resources were developed by VET Resources.
For more information on the terms of sale of these resources, please click here.
To learn more about the ICTWOR308 Provide customer service to telecommunications customers training package rules, check out training.gov.au here.